Doctors’ leaders speak out about GP practice staff ‘abuse’ in North Yorkshire and York

Doctors’ leaders in North Yorkshire and York say experienced frontline GP practice staff are being driven out of their jobs because of high levels of verbal abuse from some patients. Surgeries are continuing to experience a surge in demand for appointments and while the vast majority of patients are sympathetic to the pressures practices are…

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Local NHS in North Yorkshire and York delivering more GP appointments for patients compared to pre-pandemic

Patients in North Yorkshire and York booked more than 392,000 appointments with their GP practice in September 2021 – almost 10% more than in the same month in 2019. In North Yorkshire there were 24,000 more scheduled appointments compared to September 2019 and in the Vale of York area there were almost 10,000 more appointments…

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Leading GP highlights risks posed by ‘tsunami’ of demand for appointments and abuse of practice staff

A leading Yorkshire GP has warned that the “tsunami” of people demanding appointments as we emerge from lockdown could leave vulnerable patients without the care they need. Dr Brian McGregor is appealing for everyone to play their part in relieving the pressure on an overstretched system – and he has made it clear that there…

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Services to be shared between Peasholm and Prospect Road Surgeries

Published on Oct 19, 2018

From Monday 12 November some services for Peasholm patients will be relocated to Prospect Road branch. The changes will not amount to any reduction in services.

The two surgeries are part of the Central Healthcare group which formed in July.

Peasholm branch will be open from 9am to 4pm Monday to Friday and will be providing pre-bookable appointments with nurses and GPs, while Prospect Road branch host on-the-day the day appointments as well as a late opening service until 8pm.

Development Manager at Central Healthcare, Lesley Clemmet, said: “It is important to stress to patients that there is not a reduction in any of the services they usually access, but we will be delivering them differently across the two sites.

“It is hoped that joining the services across both branches will enable us to deliver a better overall service to our patients. We have recently recruited six new nursing staff to help with appointment access.”

With a bigger team of GPs and nurses located at Prospect Road delivering on-the-day care, it will increase staff peer support and training opportunities.

Prospect Road surgery also offers level access for all patients; the overall plan is to change the Peasholm branch to a pre-planned care centre due to the less than ideal accessibility for patients at this site.

The current Peasholm team will be working across both sites so patients will still see familiar faces when they go for appointments.

For further information on these shared services, you can still contact the surgeries on their usual numbers: Peasholm (01723) 361268 and Prospect Road (01723) 360178.

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CCG welcomes new GP Partnership in Scarborough

Published on Apr 4, 2018

(footage, above, courtesy of That’s North Yorkshire, Freeview Channel 7)

Four GP practices in Scarborough are set to merge on 9 April, benefiting around 30,000 patients.

Belgrave, Falsgrave, Peasholm and Prospect Road surgeries will come together to launch a new partnership called Central Healthcare.

The new organisation will be headed up by six GP partners, Dr Faisal Baloch, Dr Deepankar Datt, Dr Ron Diffey, Dr Simona Gheorghiu, Dr Ruth Guest and Dr Omnia Hefni.

The four surgeries will continue to operate from their current premises and patients will still be able to see the doctor they’re used to seeing, if they wish.

In time, the merger will mean patients having access to more specialist care in a surgery setting which will be brought about “from enhanced training of staff and alignment of resources to better meet the needs of patients with long term conditions”.

Speaking on behalf of the six partners, Dr Ruth Guest said: “This exciting merger will not just allow the four existing practices to survive, but will allow GP services to thrive.

“There’s enormous pressure in primary care at the moment and if we were to continue working as we were, as small isolated practices, we would struggle to provide a high quality, responsive, and safe service to patients.

“This merger gives us the opportunity to provide patients with an enhanced service which makes the best use of equipment, experience, expertise and other resources, while keeping administrative costs down.

“A larger entity should also make it easier to recruit doctors and nurses, with better training and career development on offer.”

The merger of the four practices is not resulting in any redundancies. All existing staff are being retained, though some will be undertaking different roles.

There will be a new website which will make it easier for patients to order medicines and manage appointments. The four existing websites will run alongside this for a short time until they are phased out.

Sally Brown, Primary Care Lead for NHS Scarborough and Ryedale Clinical Commissioning Group (CCG), said: “The merger will bring about significant benefits for patients, including greater access to different health and social care professionals.

“There’s scope for more specialisms to be introduced, as well as additional clinics and appointment slots at evenings and weekends.

“This is a welcome step that secures the provision of GP services in Scarborough.”

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