Patient Transport

NHS North Yorkshire CCG is not responsible for commissioning transport apart from that related to medical emergencies (via 999 calls) and Patient Transport Services for eligible patients.

Medical Non-Emergency Transport (MNET), as it is sometimes referred to, is a free service to help eligible patients get to and from hospital appointments.

It’s provided by Yorkshire Ambulance Service.

To use the service, a patient must meet certain criteria set out by the Department for Health. The criteria are aimed at establishing a medical need.

When you call to 'book' transport, Yorkshire Ambulance Service advisors will ask a series of questions so they determine the eligibility of new and existing users.

You can find our more information, here.

How do I arrange an MNET booking?

When travelling to your appointment, please first consider using local public transport and/or taxis. If you are unable to use these due to medical reasons please contact the MNET team on 0300 330 2000 to request patient transport.

You will be asked questions to determine your eligibility and will need your appointment details. If you are not eligible there are alternative services available, including voluntary sector solutions.

Community transport in North Yorkshire

If you are not eligible for Medical Non-Emergency Transport and access to public transport is difficult, you may be able to get help through one of the many community transport schemes in North Yorkshire.

You can find our more about Go Local community transport organisations in your area, here.