Published on Feb 26, 2018
NHS Scarborough and Ryedale Clinical Commissioning Group has secured the prestigious Customer Service Excellence Award for the third year running.
The highly-prized accreditation, awarded through the Cabinet Office, was given to the CCG following rigorous independent scrutiny against more than 50 separate criteria relating to how well the CCG engages with patients.
NHS Scarborough and Ryedale CCG scored “compliance plus” in 12 areas and was judged to be “compliant” in a further 42 areas.
The report published by the Customer Service Excellence Body shows continual improvement with more “compliance plus” awarded to the CCG than ever before.
Sally Brown, Associate Director of Corporate Affairs for NHS Scarborough and Ryedale CCG said: “We are thrilled to have received the Customer Service Excellence award for the third year running – it’s testament to the hard work we put in to ensure the priorities and needs of our patients are considered as part of the process to commission local health services.
“It’s particularly pleasing that CSE assessors have recognised our efforts to consult, listen and engage with residents from a range of backgrounds.”
Andy Hudson, NHS Scarborough and Ryedale CCG Governing Body Lay Member and chairman of the CCG’s Communications and Engagement Committee, added: “We are extremely proud to have secure the Customer Service Excellence accolade for the third time and it’s particularly pleasing to have done it with more ‘compliance plus’ marks than ever. It’s huge credit to our staff and shows how much we value patient input in the decision-making process.”
In their evaluation, CSE assessors praised NHS Scarborough and Ryedale CCG for the commitment to putting patients first and the ethos of openness focused around delivering services that patients and communities want and in ways that best suit their needs.
Assessors also credited the CCG for “identifying the needs of disadvantaged groups and to commission appropriate services”, with mental health service users, the LGBT community, young people and older people’s forums among the groups actively engaged by commissioners in the last year.