Posts Tagged ‘news’
Customer Service Excellence award for NHS Scarborough and Ryedale CCG
Published on Feb 26, 2018
NHS Scarborough and Ryedale Clinical Commissioning Group has secured the prestigious Customer Service Excellence Award for the third year running.
The highly-prized accreditation, awarded through the Cabinet Office, was given to the CCG following rigorous independent scrutiny against more than 50 separate criteria relating to how well the CCG engages with patients.
NHS Scarborough and Ryedale CCG scored “compliance plus” in 12 areas and was judged to be “compliant” in a further 42 areas.
The report published by the Customer Service Excellence Body shows continual improvement with more “compliance plus” awarded to the CCG than ever before.
Sally Brown, Associate Director of Corporate Affairs for NHS Scarborough and Ryedale CCG said: “We are thrilled to have received the Customer Service Excellence award for the third year running – it’s testament to the hard work we put in to ensure the priorities and needs of our patients are considered as part of the process to commission local health services.
“It’s particularly pleasing that CSE assessors have recognised our efforts to consult, listen and engage with residents from a range of backgrounds.”
Andy Hudson, NHS Scarborough and Ryedale CCG Governing Body Lay Member and chairman of the CCG’s Communications and Engagement Committee, added: “We are extremely proud to have secure the Customer Service Excellence accolade for the third time and it’s particularly pleasing to have done it with more ‘compliance plus’ marks than ever. It’s huge credit to our staff and shows how much we value patient input in the decision-making process.”
In their evaluation, CSE assessors praised NHS Scarborough and Ryedale CCG for the commitment to putting patients first and the ethos of openness focused around delivering services that patients and communities want and in ways that best suit their needs.
Assessors also credited the CCG for “identifying the needs of disadvantaged groups and to commission appropriate services”, with mental health service users, the LGBT community, young people and older people’s forums among the groups actively engaged by commissioners in the last year.
Read MoreNHS Scarborough and Ryedale CCG backs Stay Well Pharmacy campaign
Published on Feb 26, 2018
NHS Scarborough and Ryedale Clinical Commissioning Group (CCG) is backing a national campaign to encourage people to make more use of their local pharmacy to free up GP time for sicker patients and potentially save the NHS around £850 million a year.
Stay Well Pharmacy is a campaign from NHS England which encourages people, especially parents and carers of children under the age of five, to visit their local pharmacy team first for clinical advice for minor health concerns such as sore throats, coughs, colds, tummy troubles, teething and aches and pains.
Dr Greg Black, NHS Scarborough and Ryedale CCG’s clinical lead for medicine, said: “Pharmacists are available to provide expert health advice and in most cases are conveniently located and easy to access within local communities.
“Pharmacists are able to provide help in managing minor illnesses and give health and wellbeing advice, so they are a useful person to see for minor health concerns.”
Community pharmacists and pharmacy technicians are qualified healthcare professionals who are the right people to see if you need clinical advice or over the counter medicines to help safely manage a wide range of minor health concerns.
Pharmacists are trained in managing minor illness and can assess symptoms and recommend the best course of treatment or simply provide reassurance, for instance when a minor illness will get better on its own with a few days’ rest. And if symptoms suggest it’s something more serious, they have the right clinical training to ensure people get the help they need.
With most people living within easy reach of a pharmacy and with many pharmacies offering extended opening hours in the evenings and at weekends, pharmacy teams offer fast and convenient clinical support with no appointment needed. Most community pharmacies (over 90%) now offer a private consultation room, suitable for a confidential conversation, should it be requested.
Using a pharmacy for minor health concerns will help free up GP time for more urgent appointments and help reduce non-emergency A&E visits.
Search www.nhs.uk/staywellpharmacy for more information and to help you find your nearest NHS pharmacy services and opening hours.
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