As part of the support outlined in the Delivery Plan for Recovering Access to Primary Care, practice and PCN managers can nominate one member of staff, ideally reception staff and care navigators involved in triaging requests, to complete virtual care navigation training at foundation or advanced level.
 
On completion, individuals will be confident to communicate effectively with patients and be able to signpost to the most relevant team member or local services depending on patient needs. This training is fully funded by NHS England until March 2024. Please email carenavigationtraining@england.nhs.uk with any questions. Care navigation training FAQs are also available.
 
There will be a webinar on Thursday 26 October from 5pm to hear all about this training programme, with first-hand experiences from practice/PCN managers and those who have completed the training. 

Please follow this link for the up-to-date Information Collation with further updates and information by Haxby Group Training.

The attached SEND Level 1 training is for all staff including non-clinical managers and staff working in healthcare services. Please also find attached the local SEND partnership values. 

The attached SEND Level 2 training is for all staff including non-clinical managers and staff working in healthcare services. Please also find attached the local SEND partnership values. 

In Professional Development (InPD- a training provider) have just released a small pot of funding to help support existing and future Primary Care Leaders to access specialised leadership and management training through the CMI Level 7 Senior General Practice Leadership Development Programme.

They have three part-funded places available on this programme which has been designed for existing and potential leaders (clinical and non-clinical) to equip them with the skills they need to manage a GP practice. This programme can also be accredited to achieve a CMI Level 7 Certificate in Management and Leadership from the Chartered Management Institute (CMI- masters level) and provides a fast-track to Chartered Management Status (CMgr). On completion of this programme, delegates will:

• Have a clear understanding of the senior leaders’ role in overall leadership and effective management within primary care
• Understand how to inspire, influence and build high performing and effective teams
• Be equipped with strategic leadership and management skills to enhance team performance
• Confidently be able to deploy a range of effective management techniques and tools
• Be confident to develop a comprehensive strategic plan for your organisation
• Have a clear understanding of governance within primary care
• Understand the importance of systems and the QI cycle within your practice

For further details contact Mike Johnson form the Executive Education Team at In Professional Development on M.Johnson@inpdtraining.co.uk or 0161 509 2999.

Practice and PCN managers can nominate one member of staff, ideally reception staff and care navigators involved in triaging requests, to complete virtual care navigation training. On completion, individuals will be confident to communicate effectively with patients and be able to signpost to the most relevant team member or local services depending on patient needs. This training is fully funded by NHS England until March 2024. Please email carenavigationtraining@england.nhs.uk with any questions. Care navigation training FAQs are also available.

A new online training session provides a guide to the management of heart failure in the community, focusing on proactively managing symptoms to prevent disease progression and repeated admission to hospital. The session also supports educating patients to monitor and self-manage their condition, and provides an overview of how the multidisciplinary team can work across health sectors to provide effective integrated care for those with heart failure.​

The training is part of the Heart Failure and Heart Valve Disease elearning programme, which now contains 12 sessions in total. The elearning programme aims to support multidisciplinary professionals to develop knowledge of diagnosis and the optimisation of management of heart conditions. It is targeted at clinicians in primary and community care settings, including GPs. To find out more and access the elearning, please visit the Heart Failure and Heart Valve Disease elearning programme page.

Ryedale Community Connect is offerin free Community Energy Ambassadors training courses over winter 2023/24. These courses are relevant to anyone who supports vulnerable households or who has links into local communities, and are free to organisations based in Yorkshire, the Northeast or Cumbria.

Asthma is the most common long term health condition in children and young people. The UK has one of the highest rates of preventable asthma deaths in Europe. Research tells us many healthcare professionals do not have recent and relevant asthma training. Join the mission to change the lives of children and young people living with asthma. Complete the free e-training to improve local children and young people’s respiratory health and reduce preventable deaths.

• Tier one training - Suitable for any healthcare support personnel who may have contact with children, including those working in administration.
• Tier two training - As asthma is so prevalent, and should be factored into all clinical interventions, this training is suitable for those who give any direct clinical care to children and young people.
• Tier three training - Suitable for those who direct, prescribe and review children and young people with asthma.

Find out more about the training online here. Take up your place and help reduce preventable asthma deaths by contacting the Children and Young People’s Asthma Taskforce to find out more: hnyicb-voy.cyp.asthma@nhs.net.

Following the launch of the FutureNHS eLearning resource on Administrative Triage Using Digital Tools in General Practice, developed in collaboration with the Practice Managers Association, an extra four new modules have now been added. Practice staff play a vital role in supporting patients to get the right care based on their needs. Using an online consultation tool increases choice and flexibility for patients and supports more equitable access for patients by enabling them to contact their GP practice in a way that suits them. From a practice perspective, gathering information about the patient’s symptoms or request can support the practice to better understand patient’s needs in advance of a consultation, ensuring advice or care is provided by the right person, at the right time and in the right way.

NHS England elearning for healthcare has worked with the Royal College of General Practitioners to review and update 17 sessions within the e-GP elearning programme. There are four updated sessions in the Being a General Practitioner course and other updates can be found in the following courses:

• The GP Consultation in Practice
• The GP Consultation in Practice: Evidence-Based Practice
• Patient Safety and Quality of Care
• Supporting Carers in General Practice
• Care of Acutely Ill People
• Care of Children and Young People: Neonates and Infants
• Care of Children and Young People: Children
• Care of Older Adults
• Women's Health: Care of Women
• Women's Health: Conception and Pregnancy
• Care of People with Eye Problems
• Care of People with Musculoskeletal Problems

For more information and to access the revised resources, please visit the e-GP programme page.

Four free sessions funded by NHS England, give you the knowledge and practical resources to connect with and work alongside local people and communities. Registration is open to all primary care staff and PPG members who want to help local people have their say in how services are designed and delivered. This programme will guide you towards meaningful, targeted conversations with people in your community, especially those who experience the poorest health outcomes. Programme details, dates, and registration are available here.

The Humber and North Yorkshire Keyworker Service is hosting an event for parents and carers of children with additional needs and disabilities. Healthy Parent Carers is a 10 week (2 hour sessions, group based) online programme available in the Humber and North Yorkshire available in Humber and North Yorkshire region. It is created by Parent Carers, delivered by Parent Carers for Parent Carers. Courses will be running throughout May starting April and May 2023, email: communityofexperience@kids.org.uk or phone 01482 467540.

Working with Carers UK, unpaid carers have free access to new digital resources. The Digital Resource for Carers is an online platform that hosts a wealth of resources for carers to help them build resilience in their caring role. All carers are now eligible to access these resources (previously only those from primary care). This means the information and codes can be given to all carers whether supported by Health (primary, community, acute) / Local Authorities / VCSE organisations commissioned by the LAs and organisations not commissioned.

The resources include e-learning, guides and comprehensive signposting, access to MyBackUp, a simple contingency planning tool for what might happen in an emergency, and Jointly, Carers UK’s care co-ordination app. Carers UK has published guidance for health professionals which explains how the offer works and includes an access code to provide unpaid carers as well as ideas and tips for how to refer them for support.

In Professional Development have released a small pot of funding to help support existing and future Primary Care Leaders to access specialised leadership and management training through the CMI Approved PCN Development Programme. They have three part-funded places available on this programme which focuses on senior leadership, change management and understanding current issues within the NHS and look at the future of primary care and PCNs.

How will this benefit you?

• Gain a clear appreciation of the position of PCNS in the broader NHS landscape;
  • Supporting the sustainability and resilience of general practice
  • Integrated care systems and the long-term plan
  • Wider political issues

• Understanding of my role in PCN
• Have tools to develop effective teams

Be confident to develop a strategic plan for your PCN. For further details contact Mike Johnson, Executive Education Team In Professional Development. E: M.Johnson@inpdtraining.co.uk.

Enhance Generalist School is offering a one-year programme to develop integrated teams with greater generalist skills.

• Free and flexible programme
• Expert talks, workshops, and ‘field trips’
• Deliver modern, ‘whole-person’ care
• All health and social care professionals welcome.

The HNY Generalist School is an educational programme open to all healthcare staff working across the ICS. Participants can be registered or unregistered health professionals who will learn together in a cohort, over a twelve-month period.

The programme focuses on enhancing generalist skills – the areas of practice which span all specialties and professions such as providing person-centred care, working sustainably in complex systems, reducing health inequalities and managing patients with multiple interacting comorbidities. It is a professional development programme, and as such, managers who support services to become more integrated, patient focused, sustainable and efficient will also find they can learn and contribute and bring this learning back to their workplaces. Find out more on their website.

Dentist, optometrists and pharmacists across Humber and North Yorkshire can access up to eight hours of mentoring from a trained mentor with experience of delivering front line care. Thanks to funding from NHSE/I, this is available free at the point of access. The attached flyers provide more detail about the service, who is eligible and information about our mentors.

The National Capability Framework for the care of children and young people with asthma has been developed to allow individuals, employers, and integrated care systems to be aware of the skills and knowledge that are required to ensure they can safely care for a child or young person with asthma. NHS England have endorsed and developed training to support those working with children and young people with asthma for both non health professionals and health care professionals.

The framework is divided into five 'tiers'. A tier describes the level of care a person may be expected to deliver to a child or young person with asthma. The more involved the care, the higher the level of tier. Please find attached document summarising three out of the five tiers of training on offer.

The DJP is a toolkit developed to support general practice teams to deliver high quality, safe online services in the most effective way, and to help staff get the best out of digital technology. Created alongside NHS England’s Digital First Primary Care team and funded by Humber and North Yorkshire ICB, the DJP provides ideas and resources to further your practices' digital skills.
 
It starts with a simple checklist of questions as an assessment, to create a baseline of your practice's digital journey. The support package includes a wealth of resources; including webinars, 1-2-1 assistance and the ability to create a bespoke digital action plan, which you can tailor to suit the needs of your practice. Local DJP coordinators and Redmoor Health consultants support the project and can assist with completing the assessment, implementing action plans and training staff. Support is available virtually through Microsoft Teams or in person and can be entirely bespoke for each individual practice. This short video also explains the purpose of the Digital Journey Planner.
 
What next?
Take a look at the Digital Journey Planner.
To sign up, you will need your organisation (ODS) code - if you do not know your ODS code, please visit NHS ODS Portal.
 
View, print and share the Enhanced User Guide.
Print and share with your practice staff to help navigate through the DJP modules.

Please find attached link for the up-to-date Information Collation with updates on work force and training from Haxby Group. If you would like more information on please get in touch with training@haxbygroup.co.uk.

Primary care teams continue to work tirelessly in their communities to provide high quality care and support for their patients. The NHS England and Improvement three confidential coaching offers have been designed to be easily accessible and tailored to your individual needs. Our experienced coaches can help you as an individual, support you to manage your team and reflect on your career goals and ambitions.

This is an opportunity to prioritise your needs whilst you are also taking care of others. View each offer on their website, available to everyone working in primary care.

North Yorkshire and York NHS providers must work jointly with their stakeholders to ensure Special Educational Need and Disability (SEND) systems, processes and practice standards are effective, efficient, and compliant. It is noted that commissioning and local authority boundaries differ across the Integrated Care System.

The attached training offer is constructed in relation to service provision for children and young people (CYP) across the three areas. The Humber and North Yorkshire Health and Care Partnership training is designed to support health professionals to provide the best possible health advice for children and young people's EHCP's. If you have any questions for the SEND team, please contact:

• North Yorkshire: hnyicb-ny.send@nhs.net
• York: hnyicb-voy.send-ehcp@nhs.net

A new initiative to encourage more healthcare and/or non-clinical staff to take up sign language as an extra language and skill, is now available locally. The Signs4Life scheme is to help people to communicate and engage with vulnerable service users, patients, and colleagues, who may be hard of hearing. 

Radiyya Jahan, Signs4Life partnerships officer, explains: “There are more than nine million hard of hearing people registered in the UK. We have already worked with social workers, housing staff, teachers, the local NHS, and Royal Mail. We wanted to open our programmes to the general public, who might also have an interest in learning sign language. It is offering a community six week BSL program, which you can enjoy and access from the comfort of your homes, delivered through Zoom." Signs4Life is leading efforts towards a society in which people with disabilities have full access and are working to raise the public and political awareness of disability provision. For more details on the Spring community programs in BSL and the autism spectrum, please sign up here.

In Professional Development have just released a small pot of funding to help support existing and future Primary Care Leaders to access specialised leadership and management training through the CMI Approved PCN Development Programme. They have three part-funded places available on this programme which focuses on senior leadership, change management and understanding current issues within the NHS and look at the future of primary care and PCNs.

How will this benefit you?

• Gain a clear appreciation of the position of PCNS in the broader NHS landscape;
  • Supporting the sustainability and resilience of general practice
  • Integrated care systems and the long-term plan
  • Wider political issues

• Understanding of my role in PCN
• Have tools to develop effective teams
• Be confident to develop a strategic plan for your PCN

This programme is flexible in delivery and can be delivered face to face in a city centre location near you, or if you prefer to study online, you can attend our interactive, virtual classroom. We can also tailor this programme as a virtual or face to face group session for your team. For further details contact Mike Johnson, Executive Education Team In Professional Development on M.Johnson@inpdtraining.co.uk.

A collection of new sessions on stopping over-medication of people with a learning disability and autistic people (STOMP) has been added to the MindEd mental health elearning programme. Developed by Health Education England elearning for healthcare (HEE elfh) in collaboration and partnership with NHS England’s STOMP team it features 5 knowledge-based elearning sessions and 1 skills building case study which cover the following topics:

• Inappropriate Prescribing (for a universal audience)
• Psychotropic Medication 1 (for a universal and non-specialist professional audience)
• Psychotropic Medication 2 (this session is specifically aimed at a specialist audience, primarily psychiatrists, psychologists, GPs, pharmacists and mental health and learning disability nurses)
• Psychotropic Medication 3 (for a universal audience)
• How to Challenge Inappropriate Medication 1 (for a universal audience)
• How to Challenge Inappropriate Medication 2 (case study) (for a universal audience)

For more information and to access the sessions, please visit the MindEd programme page.

A new eLearning module has been developed to support general practice administrative staff in sorting, signposting and delivering administrative triage using digital tools, with the aim of supporting an inclusive approach to managing demand and workload. The module has been developed in partnership with HEE elfh and the Practice Managers Association. There are five sessions covering:

• introducing administrative triage
• designing a practice workflow and setting up a triage list
• promoting the service to patients
• confidently taking patients, or their nominated carer, through an online consultation request over the telephone or in person
• sorting patient requests and signposting to the right place, service, or clinician for clinical triage.

Eating disorders are common and Anorexia Nervosa has the highest mortality rate of any mental illness. A suite of training has been and continues to be developed in response to the Parliamentary and Health Service Ombudsman (PHSO) investigation into avoidable deaths from eating disorders, as outlined in recommendations from the report titled Ignoring the Alarms: How NHS Eating Disorder Services Are Failing Patients (PHSO, 2017).

It is designed to ensure that health and care staff are trained to understand, identify and respond appropriately when faced with a patient with a possible eating disorder. It is the result of collaboration between eating disorder charity Beat and Health Education England with key partners. The suite of training has been developed and tailored for specific staff groups supporting patients and service users with eating disorders. Current training available is for medical students, foundation doctors, nursing workforce and GP and Primary Care Clinicians. Further information is available, here.

ORCHA has worked with practising clinicians and universities to create the Digital Health Academy: free, CPD-accredited learning in short video format. The Academy has been designed to develop and improve your understanding and use of digital health, so that you can confidently assess and recommend digital health solutions with the expert perspective from which you stand in every other aspect of your work. The Academy can be accessed here and here. If you have any feedback or suggestions, please send these to academy@orcha.co.uk.

About the Digital Health Academy:

The Digital Health Academy has been designed by practising health and care professionals and education experts. It includes:

●      Short, 5-minute modules, to suit busy schedules.

●      Accessed online, anytime.

●      Two foundation modules, to provide a consistent standard of knowledge.

●      All content is independently CPD accredited.

●      Coming soon: A series of clinical modules across topics such as digital health for mental health, diabetes, physiotherapy, long COVID and winter pressures.

●      The Digital Health Academy foundational level has been made available through sponsorship support from Boehringer Ingelheim UK and Ireland.

Haxby Group GP Practice has launched a new GP Mentoring and Support Programme, offering bursaries to people wanting to become a GP. The new programme is designed to offer support to future doctors and those applying to medical school across the region.

Anyone interested in becoming a doctor will get the chance to apply to the GP Mentoring and Support Programme, set up by Haxby Group GP Practice. It promises to give people a practical understanding of what it’s like to work as a GP, as well as helping them navigate the application and medical training stages, from undergraduate to postgraduate training. Further information can be found, here. 

As part of the national Primary Care Health and Wellbeing Programme, GPMplus has secured funding to pilot peer mentoring for NHS  Dentists, Optometrists and Pharmacists working within Humber, Coast and Vale. The pilot has now been extended and is available to all leaders working within NHS Dental, Optometry and Pharmacy services in Humber, Coast and Vale. For example:

• Dental Nurses
• Dispensing Opticians
• Pharmacy Technicians
• Managers

The overarching aim of the peer mentoring pilot is to improve resilience and retain experienced staff working in primary care. The GPMplus mentoring service is available free of charge to Dentists, Optometrists, Pharmacists and leaders that deliver NHS services within Humber Coast and Vale. If you deliver part private and part NHS services you are eligible to access the service. Individuals accessing mentoring will each be offered up to eight hours of 1:1 mentoring support, provided by trained and experienced mentors, all of whom have experience of working in Primary Care Dentistry, Optometry and Pharmacy. Further information is available, here.

NHS England and Health Education England have launched an elearning programme on virtual wards, to support doctors, nurses and allied professionals in the use of technology to provide safe, acute-level care to patients at home. This supports the NHS’s ambition in the 2022/23 NHS planning guidance to increase the number of virtual wards across England.

The elearning is for clinicians to gain an understanding of implementing and running a virtual ward enabled by technology. It should be used alongside organisations' own local policies. Complete the programme on HEE’s elearning for healthcare platform in around 30 minutes. If you have any questions about virtual wards more broadly, contact us at england.virtualward@nhs.net.

Health Education England Primary Care School (Yorkshire and the Humber) are pleased to offer general practice staff training, which is initially free at the point of delivery. If you would like to take up this exciting opportunity, please read the attached guidance paper and complete the application form and email to: voyccg.coresupervisionyorkshireandhumber@nhs.net.

In practice, this model of supervision involves a supervisor arranging and facilitating on-going 6-8 weekly supervision sessions for 6-8 supervisees. This totals 6 sessions a year for 1.5 hours per session. This supervision model is suitable for post qualified registered and non-registered clinicians working in general practice across Yorkshire and Humber. The presentations, relevant documents and policy will all be shared on completion of the course. Should you require support/signposting with educational supervision e.g. FCP Roadmap Supervision training, please make contact with Dr Martin Sutcliffe Martin.Sutcliffe@hee.nhs.uk.

As primary care teams continue to work tirelessly looking after others, it’s important to look after themselves. ‘Looking after you’ coaching is for everyone working in a primary care role. These confidential coaching offers have been designed to be easily accessible and tailored to individual needs:

• ‘Looking after you too’ supports individuals to cope with their situation and stay well
• ‘Looking after your team’ is for those who lead, manage, or organise a team or group, to find ways to enable healthy team working
• ‘Looking after your career’ can help people to take more control over their career direction.

Find out more and access the ‘Looking after you’ coaching, here.

Nearly half the adults in England (43%) struggle to read and understand health information. When that information includes words and numbers, that rises to 61%. This means important details, such as dosage and how to take medicines can be missed.

Health Education England has developed a free, 35 minute, online health literacy course, designed for anyone working with or supporting patients, families and carers. Sign up today for the online health literacy course on the NHS e-learning for healthcare platform. Find out more about improving Health Literacy.

This is an opportunity for those who lead, manage or organise teams, groups or networks in primary care to access confidential coaching about their team and to develop practical tools and methods to work with your team in whatever way is important to you.

Conversations may include how to:

• support new team members and embed new roles
• connect as a team and improve performance
• build an environment of trust and safety.

Having an open and honest conversation with an experienced coach at a date and time that suits you can help to create a more resilient and compassionate team culture. Coaching is free and is available Monday to Saturday.